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Website help and advice

The Local Offer website contains pages of information and a directory of SEND related information for many various services including Leisure, Support and Advice and Health. To help you find the information you want either

Browse information and services by section

Early Years 0-5

Education and training 5-25

Becoming an adult

Health and well being



Leisure and play

Social care

Support and advice





Alternatively, please use the search function at the top right of the screen. Type in what you are looking for and be directed to relevant sections within the website. 

**insert video on searching here **


The top right corner of the website with the AAAAAAA logo enables you to change the colour of the background of the website and make text larger. 

ReachDeck makes this website accessible to those who require online reading support. This includes those with learning difficulties such as dyslexia, mild visual impairments and those with English as a second language.

It works by reading web pages aloud in a human-sounding voice. The user simply hovers their mouse pointer over the text to hear it read aloud.

Choosing the ReachDeck button brings up a toolbar with a variety of options including -

  • speak mode reads webpages
  • translate translates into a wide variety of languages which can also be read aloud
  • screen mask highlights area making it easy to read
  • text magnifier increases text size
  • settings for all of the above

Cannot find what you are looking for?

Complete our feedback form to let us know

We will look into your request and get back to you as soon as we can.

Although the Local Offer website tries to avoid jargon, you may come across it. If so, take a look at the jargon tab to view commonly used abbreviations.

If you need any help or advice regarding the website please call 01482 300 300 and ask for the Local Offer.  Alternatively email The local offer is only staffed for 18.5 hours per week, but your enquiry will be responded to.

Expression Meaning
Academy A state funded school in England which receives its funding directly from and is owned and controlled by central government
ADHD Attention Deficit and Hyperactivity Disorder
AR Annual Review
ASC Autistic Spectrum Condition
AT Advisory Teacher
CAF Common Assessment Framework. A method of assessment which can be used by social services, health or education. It is non statutory i.e it does not replace a statutory assessment
CAMHS Child and Adolescent Mental Health Services
CCG Clinical Commissioning Group. A CCG plans and arranges the delivery of health care provision for people in its area.
CP Cerebral Palsy is a physical impairment that affects movement.
CSDPA Chronically Sick and Disabled Persons Act 1970. This is one of the main Acts of Parliament which entitle disabled people to social care.
DfE Department for Education
DP Direct Payments made in lieu of services, Direct Payments may be available for health care, social care and for the special educational provision of a EHC Plan. Dis
Dis Res Disagreement resolution service offered by local authorities to resolve disagreements between parents, schools and the local authority.
Early Years Provider A provider of early education places for children under five. This can include state funded and private nurseries.
EHC needs assessment An assessment of the education, health care and social care needs of a child or young person conducted by the local authority under the Children and Families Act 2014.
EHC Plan An education, health and care plan which may be produced at the end on an education, health and care needs assessment
EP Educational Psychologist.
EWO Education Welfare Officer
EYFS The Early Years Foundation Stage. A statutory framework which covers children both in pre-school settings and in reception classes up to their fifth birthday
FE Further education which includes further education colleges, sixth form colleges, specialist colleges and adult education institutions. It does not include universities
Free School A type of academy
HI Hearing Impairment
Independent School A school that is not maintained by a local authority.
Independent Supporter A person recruited locally by a voluntary or community sector organisation to help families going through an EHC needs assessment and the process of developing a EHC Plan.
ISSS Integrated Sensory Support Service.
Mainstream School State school which can meet the needs of most children
Maintained School Schools in England are maintained by a local authority-any community, foundation or voluntary school, community special or foundation special school.
Mediation A method of seeking to resolve disagreements by going to an independent mediator. Mediation must be offered to a parent or young person in relation to an EHC Plan. Mediation is not compulsory for the parent or young person but they will need to consider mediation before appealing the education parts of an EHC plan in most cases with the exception of an appeal over placement only.
MLD Moderate learning difficulties
National curriculum A statutory entitlement to learning of all pupils determining what should be taught and setting attainment targets for learning.
OCD Obsessive Compulsive Disorder
ODD Oppositional Defiance Disorder
Ofsted Office of Standards in Education, Children’s Services and Skills. This is the body which inspects and regulates services which care for children and young people and those providing education and skills for learners of all ages
OT Occupational Therapy, sometimes used to refer to the occupational therapist.
Paed Paediatrician
PDD Pervasive Developmental Disorder
Personal Budget A Personal Budget is the notional amount of money which an LA has identified as necessary to secure the special educational provision in the EHC plan.
PMLD Profound and multiple learning difficulties
Portage Home based educational support for pre-school children with SEN.
SEN Special educational needs.
SENCO Special Educational Needs Co-ordinator-the teacher with responsibility for co-ordinating special help for children with SEN at their school.
SEND or the Tribunal The First-Tier Tribunal, Special Educational Needs and Disability-sometimes formally referred to by its former name sendist
SLD Severe learning difficulties
SLT or SALT Speech and Language Therapy, sometimes used to refer to the Speech and Language Therapist
Special school A school which is specifically organised to make special educational provision for pupils with SEN.
SpLD Specific Learning Difficulties
TA Teaching Assistant also sometimes called Learning Support Assistant (LSA).
VI Visual Impairment
YOS Youth Offending Service