Hull Local Offer – You said ….. We did
2017/2018
You said it needs more pictures to make the website more attractive
We are always requesting pictures and adding them to relevant places on the website. We are looking into working with Hull College students to replace all cartoon icons with pictures of local people.
You said there should be more information on school's local offer and link to website
Where possible, the website now links to schools local offer/SEND pages.
You said to please include information on continence.
We added information on continence care here. https://hull.mylocaloffer.org/s4s/WhereILive/Council?pageId=3042&id=2c41d25a-8aad-4a42-9a99-a6f201594f74
You asked if support services be split into different headings for the disability/special need they support to make it easier to search for the correct help.
We added 16 categories down the left side of the screen to enable users to choose the services right for their need.
You do not have a web reader, can you add one
We do have a web reader call BrowseAloud but it has become clear that nobody actually knows what it is or does. We have started promoting this on social media and look at ways of highlighting it on the website
You said the website is boring, we want more pictures
Some pictures have been added to special school entries and we are working on including more pictures in other areas of the website.
You said that the introduction to 'Special Schools' is too wordy and difficult to understand
We have made the introduction simpler to understand with fewer words.
You said that it would be useful to have social media
We created a Facebook page and a Twitter account
You asked if logo's could be added to support services to help you identify them easier
Logo's have been added, some are outstanding and we are working on these.
You shared concerns about changing facilities in hull swimming pools.
Feedback was shared with Hull Culture and Leisure who provided a list of changing facilities available to you and your children here https://hull.mylocaloffer.org/s4s/WhereILive/Council?pageId=3042&id=da0e6fd9-9088-49dd-9ad6-a80f00c30c5c
You asked if you can we have information on bus passes, where and how to obtain them, its confusing.
Information has been added on bus passes here and links to the relevant Hull City Council web page https://hull.mylocaloffer.org/s4s/WhereILive/Council?pageId=3949
You asked for more pictures of people in wheelchairs.
During consultation this was only highlighted by one person, should more people request pictures we shall look at adding them.
Please add NRS wheelchair repair services
Information on this service added to relevant section. https://hull.mylocaloffer.org/s4s/WhereILive/Council?pageId=3766
You said that you could not find information on KIDS befriending service.
We added Information on this service to website.
You said that there was no information on Transition.
Currently services are working on creating a Transition Protocol. As soon as any information is available to be shared, it will be put on website.
Searched for swimming but no results came up
Swimming entries added to the website.
The information on sexual health is not clear or complete and Cornerhouse is missing
We contacted City Health Care Partnership CIC and added relevant information, including information about Cornerhouse.
You said that the search did not bring up results when we typed in a question for example - how much does it cost to go swimming.
We are looking at the search function and continually developing it. We suggest that you pick a keyword for what you are looking for. For example instead of typing ‘how much does it cost to go swimming’ type ‘swimming’. This should bring up better results.
You said that you do not know where to go first on the website to find the information we need.
We changed the title from ‘Where you live’ to ‘All you need to know’ and put clearer instructions on the front page. We are still working on a suitable title for the main page.
You said that had problems accessing a weigh in clinic at my local children's centre because I was not allowed to take my son's pram (which I need to transport his oxygen) into the room. This caused me upset and stress and I did not want to go back.
We reported the problem to Integrated Service Manager, Children's Centres, who passed on the complaint to the children's centre workers who then contacted you
You said that the search results came up in no particular order and it would be easier if they were listed alphabetically.
Set the search function to list all results alphabetically - this has now (April 2018) being changed to the most appropriate result first.
You said that the website was not user friendly for people with poor vision and poor literacy
We researched a web reader and working towards installing it on our website in the next few months
You said that you could not find anything on the old site as there was no search function
We put in a new Search function which is easy to use and brings up useful results
During consultation that you like the look of the village on a site we used as an example.
We created ' The City' using Hull and some of its landmarks
During consultation that you were worried that 'The City' might be 'too busy' and hard to follow for some people.
We made 'The City' clear and concise, removing unnecessary images and also put tabs underneath to direct people to the relevant section without having to look at the map.