Hull Local Offer – You said ….. We did
2021
You said - You asked us to you point you in the direction of the section that gives info on how the LA support children with medical conditions who aren't in receipt of an education as it was not on the Local Offer.You asked who the named person was and when the policy would be made available.
We did - Put the draft Hull City Council Health Needs Policy 2021 on the website which includes the name person. https://hull.mylocaloffer.org/s4s/WhereILive/Council?pageId=3295
Work with young people from Loudmouths and Gig Buddies - Becoming an Adult section
You said that the introduction was not very friendly or easy to read and offered an alternative.
We used the alternative text in the new introduction https://hull.mylocaloffer.org/s4s/WhereILive/Council?pageId=3026
You told us that the Freetime section needed splitting up into different types of activities such as sports and arts
We changed the page so it has 6 seperate headings - https://hull.mylocaloffer.org/s4s/WhereILive/Council?pageId=5488
You gave us lots of new content for the Freetime section of the website, and lots to research
We populated the Freetime area with the new services you suggested https://hull.mylocaloffer.org/s4s/WhereILive/Council?pageId=5488
You asked up to include the Safe Place scheme so you felt safe whilst out doing activities
We added the Safe Place information https://hull.mylocaloffer.org/s4s/WhereILive/Council?pageId=3042&id=1c9cb882-dfa9-4b77-88ae-a7a7008fef7a
You asked us to include information on transport to help you get to and from activities.
We linked to the current transport page here https://hull.mylocaloffer.org/s4s/WhereILive/Council?pageId=3029 but plan to do more work to make information more specific to people 18 and over.
During the feedback G mentioned the boxercise classes he attended via Zoom. We looked into this and shared the service on the Local Offer. After speaking to the lady in charge, we shared with other Local Offers in the region and received this email -
Hello Vicki:
Just a quick email to say THANK YOU for your support and signposting my services to your partners, both Leeds and Bradford local offer have been in contact, i’m about to set myself up with Nigel from Bradford council, a slightly different process.
It amazes me a small project from midland can have this far outreach.
Thank you so much.
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A member of the Local Offer Development Group told us that the Hull Culture and Leisure HCAL information needed contact details and accessibility information adding.
We added this information in the HCAL sections here. http://hull.mylocaloffer.org/s4s/WhereILive/Council?pageId=3048&Search=&Attribute=0E9EB848-1803-4425-9A20-A6BA00DACAC6,D6C4546C-66BA-488D-9086-A6F200B15A74
You told us that when you access the Local Offer website via your phone and laptop it highlights the website is not secure. My laptop sends an additional warning that my laptop may be more susceptible to virus and cyber attacks using an unsecure site. This may lead to people needing information clicking off the website before they find what they want.
We contacted the developers and raised this as an urgent issue. When the website was created it was felt that the SSL security certificate was not needed as no personal information could be added from a third party to the website. However in view of this feedback and that email addresses are now added on the Feedback form, a SSL certificate was purchased on 16 February 2021 and added to the website 2 March 2021. The website is now secure.
You told us that Carers Champion Training was on Connect to Support website and should be on the Local Offer
We placed the Carers Champion Training information on the Local Offer http://hull.mylocaloffer.org/s4s/WhereILive/Council?pageId=3042&id=68b84e3d-bbf2-4a84-a381-ac8d00b8b720
You told us that you would like to see the criteria for the Sensory Processing Team.
We placed the criteria on the Sensory Processing Team page here http://hull.mylocaloffer.org/s4s/WhereILive/Council?pageId=3042&id=76502822-a0a4-4837-8199-ac3f00be6dc3